MGT 301 Chapter 1

Donna, vice president of finance, and Bob, vice president of human resources, are ____ managers. functional
In February, when Paula, the manager of a landscaping company, is looking at the upcoming need for more workers to handle the increased customers in spring and summer, she is involved with ____. organizing
As a store manager, Liandra has to play the role of negotiator, such as purchasing products at a fair price for her company. As she handles this responsibility, Liandra is playing the ____ role. decisional
The police chief is meeting with some citizens in his community, where he will discuss the police department’s positive service delivery. The success of his organization is measured by _____. its effectiveness, such as decreased crime
Donna, the office manager, spends a large part of her day working closely with those whom she supervises to successfully accomplish the many tasks she is responsible for. She also works well with other departments to get things done. Donna is exhibiting which type of managerial skill? human
Gregson Production is keenly aware of the need to daily strive to produce goods and services more effectively than its competitors. Therefore, to achieve this standard, Gregson’s management strives to ____. maintain quality and efficiency
The vice president of human resources for a national electronics retailer is meeting with employees of several stores to present information to workers that their stores are closing and how the company will help employees in the future. This task is part of a(n) _______ role. disseminator
The city fire department offers its services to any individual within its city limits, so even Paul, who is driving through the city on vacation, received assistance with a car fire. The fire department is an example of a ___ organization. commonweal
Becoming a manager offers ___. many rewards apart from money and status
Mark, vice president of human resources at Executive Corporation, is a(n) ____ level manager. upper
When Randy, a general manager of a national retailer, moved to a different store in his company that was having difficulty, he knew that sales were low and after talking to his employees, he found morale was also low. At first Randy thought attitudes were poor due to low sales, but after working closely with employees, he realized that the poor attitudes were actually the cause of poor sales. Randy was able to discover the cause of the problem by utilizing ______ skills. conceptual
Josh, a college student, has become very interested in helping his community, so he is volunteering in a neighborhood improvement organization. This type of organization is an example of a(n) ______ organization. mutual-benefit
Two of the primary challenges facing managers today are ____. managing for a competitive advantage and diversity
The rarest and most precious resource in business according to Fortune magazine is ___. skilled and effective managers
Elizabeth is a chef and the kitchen manager in an upscale restaurant. She is very knowledgeable in both the culinary and restaurant management fields. Because of these skills, Elizabeth can be considered a(n) ____ worker. knowledge
Greg, the marketing manager, is constantly seeking information about his competition while looking online or speaking to people; this is an example of the ___ role. monitor
The district manager of a national fast-food restaurant watches the sales reports for each restaurant daily to compare actual sales with projected sales goals, and then takes corrective action if needed. This function is ____. controlling
Being a manager can be one of the greatest avenues to a meaningful life, particularly if the manager ____. is working within a supportive or interesting organizational culture
One way to think of management is ___. the art of getting things done through people
Tom, a restaurant general manager, carefully watches his costs by reusing some items that in the past were immediately thrown away. Tom is an example of a(n) _____ manager. efficient
Raylene, the CEO of a Fortune 500 company, met with business leaders from the local community. Afterwards, she spent time informally answering their questions about the company as part of which managerial role? monitor
One of the reasons Ace Distributors, a local manufacturing company, is considered to be a good place to work is that the managers are expected to encourage and reward their employees for developing new products and ways of improving existing products and services. This policy is an example of managers carrying out the ______ role. entrepreneur
Deshawn started a new type of business that provides new and unique services that did not exist before his efforts. This is an example of a(n) ____. entrepreneur
An individual or individuals who work(s) within an existing organization, using personal resources to exploit an opportunity, defines a(n) ____. intrapreneur
Management scholar Henry Mintzberg found that in their workday, managers ____. have work that is characterized by fragmentation, brevity, and variety

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